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Feedback and complaints
How to raise a concern about tuition, a booking, payment or the website.
Last updated: 31 October 2026
Contact us
Email admin@learncomputing.online, with “Complaint” in the subject, a booking reference if available, a brief description and the outcome you are seeking. This is the main contact for Learn Computing / CS Mastery Academy. Do not include sensitive pupil or payment information in your first message. For a safeguarding emergency, use the independent reporting routes in our safeguarding statement.
Our response
We aim to acknowledge a complaint within five working days and provide a considered response within 20 working days. If more time is needed, we explain why and give an expected update date. We review the facts, may ask for proportionate further information and explain any proposed remedy. Keep relevant correspondence. These service targets do not extend a statutory deadline or restrict your right to seek another remedy.
If the matter is unresolved
You can ask us to review our response. Where a dispute cannot be resolved, we provide the applicable information about an accredited alternative dispute resolution provider and state whether we are required or willing to use it. We do not claim membership of an independent complaints scheme. You retain your legal rights and any applicable court route. Privacy complaints may be raised directly with the ICO.